Automation is paramount in this digital era, and automated billing serves as the cornerstone for swift and error-free order execution, driving business growth and efficiency. For security service providers navigating the complex cybersecurity market, the integration of RackNap and Acronis emerges as a game-changer. This integration automates the subscription billing processes, streamlines operations and empowers providers to focus on strategic initiatives, fostering business expansion, customer satisfaction and maximizing revenue opportunities.
About Acronis Cyber Protect Cloud
Acronis Cyber Protect Cloud offers a comprehensive suite of integrated cyber protection services, including advanced security, backup, disaster recovery, file sync and share, and cutting-edge Data Loss Prevention (DLP). Its AI-driven behavioral detection engine effectively identifies and thwarts ransomware, malware, and zero-day attacks. This all-in-one solution streamlines management with centralized control, seamlessly integrating cybersecurity, endpoint management, and data protection functionalities.
As shown in the screenshot below, Acronis is a much-recognized member of the cybersecurity industry.
With Acronis with RackNap integration, service providers can effortlessly market Acronis Cyber Protect Cloud services to their end customers while automating billing and provisioning processes, simplifying operations, and reducing complexities.
In this blog post, we’ll delve into how this integration can revolutionize your business operations and elevate your service offerings.
How can service providers use RackNap to sell Acronis cyber protection services
Service providers can harness the power of RackNap to seamlessly offer Acronis services to their customers, leveraging the integrated platform to streamline the entire sales process. Here’s a detailed explanation of how service providers can leverage RackNap for selling Acronis services:
Service providers can showcase their range of Acronis plans within their marketplace.
This allows customers to easily browse and select the plan that best fits their needs and requirements.
Once a customer has chosen a desired Acronis plan, they are smoothly redirected to the billing portal managed by RackNap. Upon arrival at the RackNap portal, customers are presented with a comprehensive overview of the selected Acronis plan, including pricing and features.
At this stage, customers are prompted to enter a unique username before proceeding to review the order summary. After this, they can complete the checkout process to place their order securely.
RackNap automates the provisioning process during this stage, handling tasks such as invoice generation, order creation, and subscription setup on behalf of the end customer.
After the purchase is completed, customers gain access to the My Account section within the customer panel on RackNap. All the details regarding the customer panel, including login credentials, are sent to the customers on their registered mail ID.
From here, they have full control over their Acronis subscriptions, allowing them to:
- View detailed service information to understand the features and benefits included in their subscription.
- Access usage reports to monitor their usage patterns and optimize resource allocation.
- Renew subscriptions seamlessly to ensure uninterrupted access to Acronis services.
- Upgrade their package or units as needed to accommodate evolving business needs or increased usage demands.
Admin Panel Functionality
The Admin Panel (see the picture below) within RackNap empowers service providers with robust tools and features to efficiently manage their Acronis services on behalf of the customer.
In the billing section of the Admin Panel, admins can seamlessly track and oversee orders and invoices generated from Acronis service sales. This comprehensive view ensures accurate financial management and transparency.
The Accounts section provides admins with detailed insights into customer profiles and their associated subscriptions. Admins can effortlessly upgrade packages, manage subscription details, and adjust quantities as per customer requirements. Additionally, they can access vital information such as invoices, order histories, and customer tickets for proactive support.
Admins wield the authority to suspend, unsuspend, or terminate subscriptions on behalf of customers. This capability enables swift action in response to customer requests or policy enforcement, ensuring optimal service delivery and adherence to agreements.
Benefits of RackNap-Acronis Integration
Let us now quickly run through the advantages of RackNap-Acronis integration:
- Unified Management: Easily provision, deliver, and oversee cyber protection services for new and existing customers from a single dashboard.
- Self-Service Portal: Customers securely manage backup service details, billing, and cyber protection services through their personalized control center.
- Reconciliation and Usage Reports: Admins synchronize data and track service consumption with reconciliation reports and detailed usage reports.
- Prepaid Billing: Efficiently manage and bill customers using RackNap’s cloud billing module with a prepaid model.
- Automatic Alerts: Set alerts to notify users of usage limits and schedule suspension emails based on predefined triggers.
- Streamlined Invoicing: Reduce manual tasks with automatic invoice generation for seamless order processing.
- Centralized Control: Admins can remotely install, update, and manage Acronis Cyber Protect Cloud, including provisioning and managing services.
- Flexible Usage Control: Easily adjust quotas and package upgrades/downgrades within the same tenant for optimized resource allocation and cost management.
RackNap’s Acronis integrated platform enables service providers to enhance the overall customer experience, streamline operations, and drive sales growth for their Acronis services. RackNap serves as a powerful tool for service providers to efficiently manage the sales and provisioning process while empowering customers with self-service capabilities to manage their subscriptions effectively.
For more information or a personalized demo, drop a mail to touch@racknap.com.
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