Grow your Web Hosting Business with branded marketplace, automated billing of hosting services and better customer support
End-to-end web hosting automation
- Ready-to-go
Using RackNap’s branded marketplace, you can sell your own services and enable complete customer lifecycle.
- Bill with ease
Free, One-time, Recurring, Pay-per-use, and Contract cloud plans supported with auto-renewal and usage-based pricing.
- Maximize renewal sales
Automate lead generation for upcoming renewals based on pre-defined windows. Send automatic periodic renewal reminders and take appropriate actions.
Build a partner base
- Complete White-labelling
With RackNap, provide a ready-made, white-labelled marketplace to your partners. Your partners get a copy of RackNap admin panel too to manage their own customers, and their customers get white-labelled customer panel.
- Strong Partner Enablement
With training resources and marketing collateral ready in their panel, your partners are ready to sell from the word ‘go’.
- Complete Control
Partners can fully manage their customers – upgrade/downgrade their existing products, add new products, provide white-labelled support, and more. You can also do “Lead Lock” – once a lead is locked by one partner, it cannot be worked on by others.
Support your customers
- Minimize Ticket Creation
Self-service module provides intelligent auto-answers to the customers when they try to raise a ticket. This saves your support team’s time.
- Smart Ticket Assignment
RackNap assigns tickets to right support representative with the right expertise, basis parameters like - department, product, geography, SLA, issue severity etc.
- Customer Dashboard
Customers can see all their services' status, communication logs, past tickets, etc. at a single place in customer self-service portal of RackNap.
Does RackNap improve my business profitability?
35% *
Revenue Growth (Average Revenue per partners)
Automated orders with cross-selling and up-selling capability.
40%*
Operational Cost Reduction
Reduced manual processes and manpower saving.
60%*
Increased Customer Satisfaction
Strong support capabilities with control in customers’ hands.
50K+*
Global End Users
Users across 6 continents trust us as we have everything ready.
*Source: Case studies of Technova, Reliance Infosystems, STS