Are you still using old and outdated software for billing your web hosting services? It’s time to switch and scale your business.
Using RackNap’s branded marketplace, you can sell your own services and enable complete customer lifecycle.
Free, One-time, Recurring, Pay-per-use, and Contract cloud plans supported with auto-renewal and usage-based pricing.
Automate lead generation for upcoming renewals based on pre-defined windows. Send automatic periodic renewal reminders and take appropriate actions.
With RackNap, provide a ready-made, white-labelled marketplace to your partners. Your partners get a copy of RackNap admin panel too to manage their own customers, and their customers get white-labelled customer panel.
With training resources and marketing collateral ready in their panel, your partners are ready to sell from the word ‘go’.
Partners can fully manage their customers – upgrade/downgrade their existing products, add new products, provide white-labelled support, and more. You can also do “Lead Lock” – once a lead is locked by one partner, it cannot be worked on by others.
Self-service module provides intelligent auto-answers to the customers when they try to raise a ticket. This saves your support team’s time.
RackNap assigns tickets to right support representative with the right expertise, basis parameters like - department, product, geography, SLA, issue severity etc.
Customers can see all their services' status, communication logs, past tickets, etc. at a single place in customer self-service portal of RackNap.
Automated orders with cross-selling and up-selling capability.
Reduced manual processes and manpower saving.
Strong support capabilities with control in customers’ hands.
Users across 6 continents trust us as we have everything ready.
*Source: Case studies of Technova, Reliance Infosystems, STS