Privacy Policy

If you wish to subscribe to our newsletter(s), we will use the email address you used to register to send the newsletter to you. Out of respect of your privacy, you may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails, accessing the email preferences in your account settings page or you can contact us at [email protected].

We will share your personal information with third parties only in the ways that are described in this privacy statement. We do not sell your personal information to third parties.

We may provide your personal information to companies that provide services to help us with our business activities such as shipping your order or offering customer service (such as utilizing our 'Live Chat' feature). These companies are authorized to use your personal information only as necessary to provide these services to us.

We may also disclose your personal information:

Technologies such as: cookies, beacons, tags and scripts are used by RackNap and our business partners, affiliates, or analytics. These technologies are used in analyzing trends, administering the site, tracking users' movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

We use cookies for our shopping cart, to remember users' settings (e.g. language preference) and for authentication. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited.

As is true of most websites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We may combine this automatically collected log information with other information we collect about you. We do this to improve services we offer you, to improve marketing, analytics, or site functionality.

We partner with a third party to either display advertising on our website or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by logging into your account and updating your notification selections or you can contact us at [email protected]. Please note this does not opt you out of being served ads. You will continue to receive generic ads.

Our Site includes links to other websites whose privacy practices may differ from those of RackNap. If you submit personal information to any of those sites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any website you visit.

The security of your personal information is important to us. When you enter sensitive information (such as credit card number or net banking details etc.) while filling order forms, you are redirected to the website of payment gateway, which has its own Privacy Policy and it shall be presumed that before completing the process of payment you have carefully gone through the Privacy Policy of the Payment Gateway. We do not receive any detail regarding your credit card, bank account, debit card etc. from the payment gateway or otherwise.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our website, you can contact us at [email protected].

Our website includes widgets, which are interactive mini-programs that run on our site to provide specific services from another company (e.g. displaying the news, opinions, music, etc.). Personal information, such as your email address, may be collected through the Widget. Cookies may also be set by the Widget to enable it to function properly. Information collected by this Widget is governed by the privacy policy of the company that created it.

We display personal testimonials of satisfied customer on our site in addition to other endorsements. With your consent, we may post your testimonial along with your name. If you want your testimonial removed please contact us at [email protected].

To ensure the accuracy of your information, you may change/update personal information by logging to your account or by contacting us directly at [email protected]. You may change/update your contact information except email ID and country. To change email ID, you are required to follow the process and provide necessary information as sought, by contacting our billing/support staff or by raising ticket from registered email ID only mentioning purpose. We don't permit the client to change country. However, it is only possible when you are shifting your business location to different country and for that, you need to share all required details sought by us.

We will store your information in our records for a minimum period of 3 years or for the duration of you receiving the service from us whichever is higher. You have the right to unsubscribe information at any point of time by clicking on the unsubscribe link in any communications. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. If you have any concerns on the privacy of your data, please write to us at [email protected].

We may update this privacy statement to reflect changes to our information practices. We encourage and advice you to periodically review this page for the latest information on our privacy practices.

You can contact us about this privacy statement by writing or email us at the address below: