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Plans and their pricing are integrated at the marketplace via RackNap backend. When customer places the order, billing automation processes customer's payment, and account provisioning begins automatically at the Microsoft portal.
Within few seconds of placing the order, the customer gets registered on the Microsoft portal. He/she can log in to his customer panel to view Microsoft 365 licenses, billing details, ID and password.
Using Microsoft ID and password, the customer can log in to Microsoft panel to view his/her licenses. Service provider can see customer's Microsoft 365 licenses and respective details at the backend.
From the RackNap customer panel's 'Upgrade center', he/she can upgrade or downgrade the licenses and increase or decrease their number to as many as needed.
RackNap automatically calculates the payment to be made on pro-rata basis. With Microsoft 365 billing automation, customer can switch and change his plans, and the billing amount is adjusted automatically.
At RackNap customer panel's 'Renewal center', customer can choose to renew his licenses in a single click at the end of the billing period. If they choose not to renew, the licenses are suspended automatically.
RackNap's admin panel enables service providers with a single view dashboard through which they can manage the customer services, billing, support, communication and more.
Administrators can directly check the customer's Microsoft 365 order, invoices for instant action and support. He can suspend, unsuspend, and terminate licenses at the click of a button.
Customer's Microsoft 365 licenses can be renewed or terminated automatically. Suspension or termination is immediately processed and is reflected at Microsoft panel and customer panel.
Automated orders with cross-selling and up-selling capability.
Reduced manual processes and manpower saving.
Strong support capabilities with control in customers’ hands.
Users across 6 continents trust us as we have everything ready.
*Source: Case studies of Technova, Reliance Infosystems, STS