RackNap Customer Panel and Self-Service Portal
Empower them with self-service
Global brands trust RackNap
Single portal to self-serve for your modern customers
Control in the hands of customers
- Customers self-manage services
Provide quick action service links to open a support ticket, renew a service, upgrade/downgrade, add add-ons and do a lot more.
- Customers self-manage billing
Provide billing information, like ledgers, orders, invoices, logs and quick links for placing orders, adding funds and more.
- Customers self-manage support requests
Provide support communication logs - including emails, chats and tickets through a single click in dashboard.
Information visibility at one place
- Access to information - rich dashboards
Make dashboards of services, support and billing, with important notifications visible to the customers at login itself.
- Quick links for action
Make services due for renewal, current balance and open tickets etc. available to the customers via dashboard, to act upon.
- Knowledgebase and self-support
Provide quick access to information- knowledgebase, announcements, tickets, email logs, quick link to create ticket and more.
Generate revenue from existing customers
- Recommend services
Increase cross-sell and up-sell by displaying 'Recommended Services' to a customer, based on his/her existing services.
- Unlock new earning opportunities
Encourage customer to upgrade billing cycle or service configuration by showing value-adds he/she gets for free.
- Display more, earn more
Show add-ons related to a particular service in the 'My Services' section. Let the platform increase your revenue!
Why Customers RackNap ?
“RackNap cloud billing automation and partner management has increased our average revenue per partner by 35%”
Chi Tran,
Director, Technova
“RackNap has completely eliminated all cloud billing related problems we were having”
Olayemi Poppola,
CEO, Reliance Infosystems
Ready to score a goal?
Book a demo today!
A 20-minute call can realign and set
your cloud business to SUCCEED.
Does RackNap improve my business profitability?
35% *
Revenue Growth (Average Revenue per partners)
Automated orders with cross-selling and up-selling capability.
40%*
Operational Cost Reduction
Reduced manual processes and manpower saving.
60%*
Increased Customer Satisfaction
Strong support capabilities with control in customers’ hands.
50K+*
Global End Users
Users across 6 continents trust us as we have everything ready.
*Source: Case studies of Technova, Reliance Infosystems, STS