RackNap Customer Panel and Self-Service Portal

Empower them with self-service

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“RackNap enables us to deliver services with a great customer experience and create a leverage over the competition with the power of customer self-service portal.”
Feras Al Jabi, SVP, Digital Okta.

Single portal to self-serve for your modern customers

Control in the hands of customers

  • Customers self-manage services

    Provide quick action service links to open a support ticket, renew a service, upgrade/downgrade, add add-ons and do a lot more.

  • Customers self-manage billing

    Provide billing information, like ledgers, orders, invoices, logs and quick links for placing orders, adding funds and more.

  • Customers self-manage support requests

    Provide support communication logs - including emails, chats and tickets through a single click in dashboard.

Control in the hands of customers
Information visibility at one place

Information visibility at one place

  • Access to information - rich dashboards

    Make dashboards of services, support and billing, with important notifications visible to the customers at login itself.

  • Quick links for action

    Make services due for renewal, current balance and open tickets etc. available to the customers via dashboard, to act upon.

  • Knowledgebase and self-support

    Provide quick access to information- knowledgebase, announcements, tickets, email logs, quick link to create ticket and more.

Generate revenue from existing customers

  • Recommend services

    Increase cross-sell and up-sell by displaying 'Recommended Services' to a customer, based on his/her existing services.

  • Unlock new earning opportunities

    Encourage customer to upgrade billing cycle or service configuration by showing value-adds he/she gets for free.

  • Display more, earn more

    Show add-ons related to a particular service in the 'My Services' section. Let the platform increase your revenue!

Generate revenue from existing customers

Secure customer panel to provide a solid self-service experience to your customers.

microsoft
acronis
aws

Does RackNap improve my business profitability?

35% *

Revenue Growth (Average Revenue per partners)

Automated orders with cross-selling and up-selling capability.

40%*

Operational Cost Reduction

Reduced manual processes and manpower saving.

60%*

Increased Customer Satisfaction

Strong support capabilities with control in customers’ hands.

50K+*

Global End Users

Users across 6 continents trust us as we have everything ready.

*Source: Case studies of Technova, Reliance Infosystems, STS

See what more RackNap Cloud Automation does

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