RackNap FAQs

Find answers to the most frequently asked questions about RackNap.

Sign-Up and Deployment FAQs

You can visit our webpage here & select your plan as required. Alternatively, you also send us an email at touch@racknap.com and we will get in touch with you within 48 hours to understand your request and progress with the implementation.

The list of features available is here for SaaS Model, which starts from Zero Deployment cost. General feature list for all is available here.

If you have a CSP agreement with the global providers like Microsoft, AWS etc. then using those credentials provided by them, you will be able to offer services via RackNap. RackNap offers ONLY the Software to be able to automate the provision of these services and acts as an intermediate software platform between you as the CSP and the cloud provider. Racknap DOES NOT have a distribution contract with any of the Cloud providers.

RackNap is targeted at:

  • Direct CSPs
  • Distributors
  • Indirect CSPs

With regards to Indirect Partner, if you already have a contractual relationship with the distributor Crayon, then the platform can be used by you for offering MSFT services. If you already have relationship with any other distributor, then RackNap can explore the feasibility of doing an integration with that provider.

RackNap sales team will work with you to offer a demo/trial set-up. This trial set-up is valid for 14 days. Once you are happy with the platform, you can then sign-up for the paid production version of the SaaS platform. You can configure the platform yourself and launch your cloud services ASAP.

If you are keen on having RackNap deployed in your Premise/cloud, then you will be asked to share essential details for the initial configuration. We will work with you closely to set-up the infrastructure, Sample plans will be configured within 5 working days of you providing the complete details. You can go-live immediately after that.

For hosting RackNap platform, there are 3 options:

  • On-Premise - In your DC/locally
  • Cloud (Azure, AWS etc.)
  • RackNap Data Centre (SaaS Model)

Typically, the cost of hosting RackNap in the cloud with global providers could be higher. The advantage with these providers is that it is on a more scalable, reliable hardware. RackNap has very minimal hardware needs and you may be able to start with local DC and move later to cloud once you have higher volumes.

Yes. RackNap platform is flexible enough to be used across your internal customers. RackNap panel's integration with major cloud providers can be leveraged for convenient provisioning of instances & all RackNap functionality can be subscribed to in module-wise manner.

Yes. RackNap helps to manage the entire life-cycle of customers, starting from customer landing on Marketplace webpage, buying products, getting his own account, visibility into his current services, upgrading & downgrading services, billings (invoices, receipts, etc.), provisioning of services & raising queries/tickets.

Marketplace is the first touch point of the customer & is based on Word Press and you will be provided with Word Press admin access. You can then use that to modify/make any changes as needed. If you need any customizations, please discuss with your RackNap Account Manager at touch@racknap.com.

For the SaaS Plan of RackNap, it typically takes about 4 working days from the time all information & data is provided to be able to have your SaaS environment up and running.

Yes, you can try the platform before you purchase a subscription for the same. You can go to register for a trial for 14 days. Please connect with us at touch@racknap.com for any further questions.

You can cancel by writing to us at billing@racknap.com. A final invoice will be generated with any outstanding dues.

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