Meet New Requirements and be an
All Compliant Direct CSP

Microsoft Direct CSPs are now required to purchase a Microsoft support plan and meet the following requirements, by their next enrollment period after 31st August 2018:

  • Deliver own IP, managed services or a customer solution application.
  • Enable billing and provisioning infrastructure.

RackNap helps Direct CSPs get started with the changed requirements and become fully compliant with automation requirements at $0 capex.

on Azure Marketplace

CSP Ready Billing and Service Management
Features for Direct CSPs

RackNap is a Microsoft CSP automation platform which provides cloud billing and provisioning automation for Office 365 and Azure. It enables the Microsoft Direct CSPs to deliver services and manage customer billing in a seamless manner. It helps them maximize the revenue and profits with cross-selling and up-selling opportunities.
Order placement from website & auto-provisioning
Real-time reports – sales, billing, support
Cross-selling & up-selling options
Partner channel management
Bundling Microsoft and own services
Sales operations automation
Pay-per-use billing with invoice auto-generation
Management of marketing campaigns
Subscription based Azure billing (Defined Credit Limit)
Managing Microsoft licenses and SKUs
Customer self-service features - renewals /upgrades
Integrated CRM - ticket, chat and phone support
Business model selling cloud services
Discounts /rebates from Microsoft
Joint marketing campaigns
Big range of Microsoft services to resell

The Ultimate Platform for
Microsoft Direct CSPs

RackNap is an ultimate solution for Microsoft Direct CSPs that helps them optimize costs, save time and efforts. It provides a great customer experience with provisioning and managing billing of Office 365, Azure including reserved instances (RI) and software subscriptions.

Pre-configured to sell all Microsoft Products

RackNap supports all Microsoft SKUs for Office 365, Azure including Azure VM reserved instances (RI), Windows server and SQL server subscriptions. It helps Direct CSPs save great time in setting up the long catalog of Microsoft cloud services.

Great customer experience with Azure and Office 365

RackNap helps Direct CSPs provide a great customer experience. It simplifies management of Office 365 bulk licenses, offers Azure on credit limit and allows customers to Upgrade/Renew licenses or Pause/Restart services on their own.

Flexible billing and instant pricing updates

RackNap provides a dynamic marketplace and allows instant product pricing updates from the admin panel. It supports CSP specific billing rules like price protection, free first billing period and flexible Azure subscription (on defined credit limit).

Know Your Cloud Business Inside out,
Control It like a Pro

RackNap empowers Microsoft Direct CSPs to control each and every aspect of their cloud business with detailed functionalities.

  • Check real-time fresh and renewal sales
  • Define threshold alerts based on consumption
  • Check real-time resource usage by customers
  • Get detailed report for Azure usage/consumption
  • Allow customers to upgrade from client panel
  • Enable customers to renew services from client panel

Overcome Complexities in Selling Microsoft
Cloud Solutions as a Direct CSP

You are at the right place if you ever had queries like do you know any cloud billing platform for Office 365? OR how to sell Microsoft Office 365? OR how to resell Office 365?
Automate marketing campaigns and sales management

Automate marketing campaigns and sales management

  • Track marketing campaigns, assess performance & evaluate ROI.
  • Complete visibility into cloud sales cycle.
  • Send automated upsell and cross sell mails for Microsoft services.
Manage recurring billing subscription and licenses

Manage recurring billing subscription and licenses

  • Create any billing plan – pay-per-use, recurring, one-time, etc.
  • Have separate pricing structure for different billing cycles.
  • Create product bundles and promotional discounts.
Automate service provisioning and delivery

Automate service provisioning and delivery

  • Provision & deliver Microsoft CSP services including Azure VM reserved instances (RI), Windows server and SQL server subscriptions with complete automation.
  • Update pricing & plan configurations in one click.
  • Bundle and deliver Microsoft and other services.
Self-service panel for customers

Self-service panel for customers

  • To check their billing, orders and invoices.
  • To manage their services - upgrade, downgrade, renew, etc.
  • To use self-help guides and raise support tickets.
Simplify technical and after-sales support

Simplify technical and after-sales support

  • Minimize support tickets with self-help guides.
  • Auto-assign ticket to appropriate CSR for specific topics.
  • Auto-escalate tickets if issue is not resolved.

RackNap and Microsoft Work Closely to Help You Deliver
Cloud Services with Smart Automation.

RackNap and Microsoft's Relationship

Step Ahead and Implement Complete Automation for Microsoft CSP Program!