What Do Modern Web Hosting Service Providers need to be successful
in the era of cloud?

Web hosting providers have to take care of the two important things – end-to-end service delivery and provisioning management and complete business cycle automation.
Web Hosting Management Software to Sell Hosting and Cloud Services

Web Hosting Management Software to Sell Hosting and Cloud Services

With the emergence of cloud era, the web hosting service providers need to take a smarter approach and enable themselves to sell new-age cloud services Azure, IBM-Softlayer, AWS, Office 365, Google Apps, etc. along with the legacy services domain names, web hosting, VPS, dedicated servers, SSL.

Hosting Support System
Complete automation of business operations and service delivery

Complete automation of business operations and service delivery

With automation becoming need of the day, the web hosting service providers need to enable end-to-end hosting business automation to manage everything including service delivery & provisioning, billing, inventory, support, sales, and customer and partner management.

What features does RackNap offer to Web Hosting Service Providers?

RackNap offers great web hosting management tools that automate all business functions – including hosting billing, client management, support, sales and inventory for web hosting service providers.

Functionalities made web hosting providers and thoroughly tested

RackNap is thoroughly tested and has proven its caliber with many big web hosting and cloud providers. RackNap enables a web hosting provider to deliver following traditional and cloud services.

  • Domain names from OpenSRS, LogicBoxes and ResellerClub.
  • Linux and Windows based shared hosting
  • A panel for your end-customers from where they can manage their services, support and billing with you.
  • High-end traditional services like VPS, Hybrid servers and Dedicated servers.
  • Web services like SSL certificates, Business email, Website builder, etc.
  • Sell public, private or hybrid cloud on your own infrastructure
  • Resell cloud services from third-party providers – Microsoft Azure, AWS, IBM-SoftLayer and Google Cloud.
  • RackNap is completely integrated with and supports Plesk, cPanel, Website Panel and MSP control panel.
  • Apart from Shared hosting, VPS and Dedicated servers, Plesk Onyx is integrated in RackNap to support on all cloud platforms – Azure, AWS, IBM-SoftLayer and Google.
Cloud Sales Management Software
Cloud Sales Management Software

Web hosting billing automation tool for easy billing management

RackNap empowers the web hosting service providers to create flexible billing model for offering hosting services. It manages the complete hosting service billing cycle with provision for complete automation.

  • Supports multiple hosting billing models – Recurring, Non-recurring, Pre-paid, Post-paid, Free, One-time, Pay-per-use or Contract based.
  • Automated invoice generation as per billing cycle- monthly, quarterly, yearly and so on.
  • Billing management of all hosting products and services – Dedicated servers, VPS, hosting and domain management.
  • Ability of managing multiple payment systems, generating invoices, and quotes.
  • Enables automatic upgradation of resources at a single click.

Advanced customer panel – to keep your customers informed and empowered

RackNap is highly modular and flexible, and allows you to offer shared hosting, VPS, domains, and more, all from a single interface. With RackNap's simple-to-use customer panel, the users can manage their relationship with you and get following features.

  • Get all details - services, support and billing from customer panel.
  • Quick access to billing information - ledgers, orders, invoices.
  • Quick links for placing orders, adding funds from panel.
  • Self-help option for quick issue resolution.
  • Announcements and maintenance notices.
  • Customer can create sub-users.
Recurring Cloud Sales Management Platform
Recurring Cloud Sales Management Platform

Support process management for hosting customers

RackNap takes care of the complete support management process for the hosting service providers and uses advanced techniques for intelligent ticket distribution and self-service options as an efficient hosting CRM.

  • Automatically assigns tickets and manages the ticket escalations as per set parameters, like date, time etc.
  • Intelligent tracking of customer communication across all channels of communication.
  • Smart workflow management by quick email and call routing to CSR.
  • Complete visibility into client information with client information dashboard, at the click of a button for ready reference of the CSR, to provide better hosting support.
  • Better management of SLA with smart ticket client rating mechanism.
  • Ability to create pre-designed templates for announcements, maintenance notifications for quick information to customers.

Hosting inventory repository management and tracking

RackNap – web hosting inventory management tool – gives you complete visibility and control over your hosting infrastructure located anywhere in the world, shows real-time data in graphical dashboards and makes it easy to manage your cloud and hosting inventory and assets.

  • Proper categorization of hardware and software along with their vendor information, serial number and all other details.
  • Real time data acquisition from datacenter to keep all records updated.
  • Supports both IPV4 & IPV6, along with complete management of VLAN.
  • Ability to set triggers for renewals when inventory is about to go out of stock.
  • Makes proactive analysis for future infrastructure and inventory needs.
Cloud Sales Management Software
Management and automation of the hosting sales and marketing

Management and automation of the hosting sales and marketing

RackNap has detailed functionalities for automating each function and complete management of the web hosting sales and marketing cycle.

  • Complete automation of marketing processes- configuring brand settings, adding promotions and discounts, setting notifications, testimonials and more.
  • Ability of third party integration for email marketing.
  • Smart revenue forecasting for better strategizing.
  • Comprehensive partner relationship management, including channel partnerships.
  • Lead assignment as per set parameters.
  • Real time visibility into order status, lead and potential status.
  • Automation of complete renewal data, including periodic reminders and notifications.
  • Assign roles, set targets and incentives for the sales team.
  • Automated retroactive commission calculation.
Get an in-depth look of RackNap's service delivery and automation capabilities with a live demo.