RackNap for Web Hosting Providers

RackNap empowers you to sell and manage all traditional web hosting services along with cloud solutions from a single panel. It also empowers you to automate all business operations, including sales & marketing, billing, support & inventory, partner ecosystem and customer lifecycle management.

What Do You as a Web Hoster Need, to Be
Successful in Cloud Era?

Web hosting providers have to take care of two important things – end-to-end service delivery with provisioning management, and complete business cycle automation.
Web Hosting Management Software to Sell Hosting and Cloud Services

Web Hosting Management Software to Sell Hosting and Cloud Services

In the cloud era, you need to take a smarter approach and enable yourself to sell new-age cloud services like Azure, IBM Cloud, AWS, Office 365, Google Apps, etc. along with the legacy hosting services like domain names, shared hosting, VPS, dedicated servers, SSL etc.

Hosting Support System
Complete automation of business operations and service delivery

Complete Automation of Business Operations and Service Delivery

With data becoming huge and systems becoming complex, automation is the need of the hour to work efficiently. You – a web hosting provider, need to enable end-to-end business automation to manage operations, including service delivery & provisioning, billing, inventory, support, sales, customer and partner management.

RackNap's Features for Web Hosting
Service Providers

RackNap offers great web hosting management tools that automate all business functions – including hosting billing, client management, support, sales and inventory for web hosting service providers.

Functionalities for web hosting providers

RackNap has proven its caliber with many big web hosting and cloud providers. It enables you to deliver following traditional hosting and cloud services.

  • Domain names from OpenSRS, LogicBoxes and ResellerClub
  • Linux and Windows based shared hosting
  • A panel for your end-customers from where they can manage their services, support and billing with you
  • High-end traditional services like virtual private servers (VPS), hybrid servers and dedicated servers
  • Web services like SSL certificates, business email, website builder, etc.
  • Public, private or hybrid cloud on your own infrastructure
  • Resell cloud services from third-party providers – Microsoft Azure, AWS, IBM Cloud and Google Cloud
  • RackNap is completely integrated with and supports Plesk, cPanel and Website Panel
  • Apart from shared hosting, VPS and dedicated servers, Plesk Onyx is integrated with RackNap to support all cloud platforms – Azure, AWS, IBM Cloud and Google.

Web hosting billing automation tool for easy billing management

RackNap empowers you to create a flexible billing model for offering hosting services. It manages the complete hosting service billing cycle with provision for complete automation.

  • Supports multiple hosting billing models – recurring, non-recurring, pre-paid, post-paid, free, one-time, pay-per-use or contract based.
  • Automated invoice generation as per billing cycle- monthly, quarterly, yearly and so on.
  • Billing management of all hosting products and services – dedicated servers, VPS, hosting and domains.
  • Ability to manage multiple payment systems, taxation levels, invoices, and quotations.
  • Enables automatic upgradation of resources at a single click.

Advanced customer panel – to keep your customers informed and empowered

RackNap is highly modular and flexible, and allows you to offer shared hosting, VPS, domains, and more, all from a single interface. With RackNap's simple-to-use customer panel, the users can manage their relationship with you and get following features.

  • Get all details - services, support and billing from customer panel.
  • Quick access to billing information - ledgers, orders, invoices.
  • Quick links for placing orders, adding funds from panel.
  • Self-help option for quick issue resolution.
  • Announcements and maintenance notices.
  • Customer can create sub-users.

Support process management for hosting customers

As an efficient hosting CRM software, RackNap takes care of complete support management process for you. It uses advanced techniques for intelligent ticket distribution and self-service options.

  • Automatically assigns tickets and manages the ticket escalations as per set parameters, like date, time etc.
  • Intelligent tracking of customer communication across all channels of communication.
  • Smart workflow management by quick email and call routing to CSR.
  • Complete visibility into client information with client information dashboard, at the click of a button for ready reference of the CSR, to provide better hosting support.
  • Better management of SLA with smart ticket client rating mechanism.
  • Ability to create pre-designed templates for announcements, maintenance notifications for quick information to customers.

Hosting inventory repository management and tracking

RackNap, the web hosting inventory management tool, gives you complete visibility and control over your hosting infrastructure located anywhere in the world. It shows real-time data in graphical dashboards and makes it easy to manage your cloud and hosting inventory, and assets.

  • Proper categorization of hardware and software along with their vendor information, serial number and all other details.
  • Real time data acquisition from datacenter to keep all records updated.
  • Supports both IPV4 & IPV6, along with complete management of VLAN.
  • Ability to set triggers for renewals when inventory is about to go out of stock.
  • Makes proactive analysis for future infrastructure and inventory needs.

Management and automation of hosting sales and marketing processes

RackNap has functionalities for automating and managing all functions of the web hosting sales and marketing cycle.

  • Complete automation of marketing processes- configuring brand settings, adding promotions and discounts, setting notifications, testimonials and more.
  • Ability of third party integration for email marketing.
  • Smart revenue forecasting for better strategizing.
  • Comprehensive partner relationship management, including channel partnerships.
  • Lead assignment as per set parameters.
  • Real time visibility into order status, lead and potential status.
  • Automation of complete renewal data, including periodic reminders and notifications.
  • Functionalities to assign roles, set targets and incentives for the sales team.
  • Automated retroactive commission calculation.

Get an In-depth Look of RackNap's Service Delivery and Automation Capabilities with a Live Demo!