{"id":3521,"date":"2026-08-06T16:36:35","date_gmt":"2026-08-06T11:06:35","guid":{"rendered":"https:\/\/www.racknap.com\/blog\/?p=3521"},"modified":"2026-10-07T14:52:28","modified_gmt":"2026-10-07T09:22:28","slug":"why-monthly-recurring-revenue-is-critical-for-subscription-businesses","status":"publish","type":"post","link":"https:\/\/www.racknap.com\/blog\/why-monthly-recurring-revenue-is-critical-for-subscription-businesses\/","title":{"rendered":"Why Monthly Recurring Revenue (MRR) Is Critical for Subscription Businesses"},"content":{"rendered":"<p><span data-contrast=\"auto\">For subscription-based businesses, growth\u00a0isn&#8217;t\u00a0just about acquiring\u00a0new customers.\u00a0It&#8217;s\u00a0about generating predictable revenue,\u00a0<\/span><a href=\"https:\/\/www.racknap.com\/blog\/how-best-to-retain-your-customers\/\"><span data-contrast=\"none\">retaining subscribers<\/span><\/a><span data-contrast=\"auto\">, and creating a reliable foundation for long-term success.<\/span><\/p>\n<p><span data-contrast=\"auto\">As the subscription economy continues to expand, businesses need\u00a0a clear way\u00a0to measure recurring income and track growth over time. According to the\u00a0<\/span><a href=\"https:\/\/www.zuora.com\/press-release\/zuora-subscription-economy-index-2025\/\"><span data-contrast=\"none\">Zuora Subscription Economy Index 2025<\/span><\/a><span data-contrast=\"auto\">, subscription companies achieved 11% faster revenue growth than the broader economy over the previous two years.<\/span><\/p>\n<p><span data-contrast=\"auto\">This is where\u00a0Monthly Recurring Revenue (MRR)\u00a0becomes essential. MRR helps businesses understand how much predictable revenue they generate each month, evaluate customer retention,\u00a0identify\u00a0growth opportunities, and make more informed financial decisions.<\/span><\/p>\n<p><span data-contrast=\"auto\">In this guide,\u00a0we&#8217;ll\u00a0explore what MRR is, how to calculate it, the\u00a0different types\u00a0of MRR, and the best practices subscription businesses can use to drive sustainable revenue growth.<\/span><\/p>\n<h2 aria-level=\"2\"><b><span data-contrast=\"auto\">What Is Monthly Recurring Revenue (MRR)?<\/span><\/b><\/h2>\n<p><span data-contrast=\"auto\">The\u00a0<\/span><b><span data-contrast=\"auto\">MRR\u00a0full form<\/span><\/b><span data-contrast=\"auto\">\u00a0is\u00a0<\/span><b><span data-contrast=\"auto\">Monthly Recurring Revenue<\/span><\/b><span data-contrast=\"auto\">. It refers to the predictable subscription revenue a business earns each month. Unlike total revenue, MRR includes only recurring payments and excludes one-time charges, making it a reliable metric for forecasting and business planning.<\/span><\/p>\n<p><span data-contrast=\"auto\">Businesses across SaaS, managed services, cloud services, <a href=\"https:\/\/www.racknap.com\/telecom-providers\/\">telecom<\/a>, membership platforms, and subscription-based businesses use MRR to\u00a0monitor\u00a0financial performance and measure long-term growth.<\/span><\/p>\n<h3 aria-level=\"3\"><b><span data-contrast=\"auto\">What Revenue Should Be Included in MRR?<\/span><\/b><\/h3>\n<p><span data-contrast=\"auto\">Only recurring and contractually committed revenue should be included in MRR, such as:<\/span><\/p>\n<ul>\n<li><span data-contrast=\"auto\">Monthly subscription fees<\/span><\/li>\n<li><span data-contrast=\"auto\">Software\u00a0licences<\/span><\/li>\n<li><span data-contrast=\"auto\">Support and maintenance plans<\/span><\/li>\n<li><span data-contrast=\"auto\">Recurring add-ons<\/span><\/li>\n<li><span data-contrast=\"auto\">Monthly value of annual contracts<\/span><\/li>\n<li><span data-contrast=\"auto\">Per-user or seat-based subscriptions<\/span><\/li>\n<li><span data-contrast=\"auto\">Committed minimum usage charges<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">If a business has annual subscriptions, the annual <a href=\"https:\/\/www.racknap.com\/blog\/total-contract-value-calculation\/\">contract value<\/a> should be divided by 12 to calculate the monthly recurring amount.<\/span><\/p>\n<h3 aria-level=\"3\"><b><span data-contrast=\"auto\">What Revenue Should Be Excluded from MRR?<\/span><\/b><\/h3>\n<p><span data-contrast=\"auto\">Non-recurring payments should not be part of MRR because they do not\u00a0represent\u00a0predictable monthly income.<\/span><\/p>\n<p><span data-contrast=\"auto\">Exclude items such as:<\/span><\/p>\n<ul>\n<li><span data-contrast=\"auto\">Setup and implementation fees<\/span><\/li>\n<li><span data-contrast=\"auto\">Consulting and training services<\/span><\/li>\n<li><span data-contrast=\"auto\">Hardware purchases<\/span><\/li>\n<li><span data-contrast=\"auto\">Data migration fees<\/span><\/li>\n<li><span data-contrast=\"auto\">Refunds and taxes<\/span><\/li>\n<li><span data-contrast=\"auto\">Temporary discounts<\/span><\/li>\n<li><span data-contrast=\"auto\">Professional service projects<\/span><\/li>\n<li><span data-contrast=\"auto\">Uncommitted usage charges<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">Keeping these charges separate ensures that MRR accurately reflects recurring subscription revenue.<\/span><\/p>\n<h2 aria-level=\"2\"><b><span data-contrast=\"auto\">What Are the Main Types of MRR?<\/span><\/b><\/h2>\n<p><span data-contrast=\"auto\">Breaking MRR into different categories helps businesses understand where recurring revenue is growing and where it is declining.<\/span><\/p>\n<h3><b><span data-contrast=\"auto\">1. New MRR<\/span><\/b><\/h3>\n<p><span data-contrast=\"auto\">New MRR is the recurring revenue generated from customers\u00a0purchasing\u00a0their first subscription. It reflects how effectively a business\u00a0acquires\u00a0new customers.<\/span><\/p>\n<h3><b><span data-contrast=\"auto\">2. Expansion MRR<\/span><\/b><\/h3>\n<p><span data-contrast=\"auto\">Expansion MRR comes from existing customers who increase their subscription value through upgrades,\u00a0additional\u00a0users, paid add-ons, or cross-sold services. This type of revenue increases customer value without\u00a0acquiring\u00a0new accounts.<\/span><\/p>\n<h3><b><span data-contrast=\"auto\">3. Reactivation MRR<\/span><\/b><\/h3>\n<p><span data-contrast=\"auto\">Reactivation\u00a0MRR\u00a0represents\u00a0recurring revenue from former customers who return and\u00a0purchase\u00a0a subscription again after cancelling.<\/span><\/p>\n<h3><b><span data-contrast=\"auto\">4. Contraction MRR<\/span><\/b><\/h3>\n<p><span data-contrast=\"auto\">Contraction MRR is the recurring revenue lost when existing customers downgrade their plans, reduce users, or remove paid features while\u00a0remaining\u00a0active customers.<\/span><\/p>\n<h3><b><span data-contrast=\"auto\">5. Churned MRR<\/span><\/b><\/h3>\n<p><span data-contrast=\"auto\">Churned MRR measures recurring revenue lost when customers cancel their subscriptions completely. Monitoring churn helps businesses\u00a0identify\u00a0retention challenges before they affect long-term growth.<\/span><\/p>\n<h3><b><span data-contrast=\"auto\">6. Net New MRR<\/span><\/b><\/h3>\n<p><span data-contrast=\"auto\">Net New MRR shows the overall monthly change in recurring revenue.<\/span><\/p>\n<p><b><span data-contrast=\"auto\">Formula:<\/span><\/b><\/p>\n<p><b><span data-contrast=\"auto\">Net New MRR = New MRR + Expansion MRR + Reactivation MRR \u2212 Contraction MRR \u2212 Churned MRR<\/span><\/b><\/p>\n<p><span data-contrast=\"auto\">This metric provides the clearest picture of subscription growth by considering both gains and losses.<\/span><\/p>\n<h2 aria-level=\"2\"><b><span data-contrast=\"auto\">How to Calculate MRR<\/span><\/b><\/h2>\n<p><span data-contrast=\"auto\">Businesses should calculate MRR using the monthly value of every active subscription. This creates a consistent revenue figure regardless of billing frequency.<\/span><\/p>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"75\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\">\n<h3><b><span data-contrast=\"auto\">Basic MRR Formula<\/span><\/b><\/h3>\n<\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">For businesses with a single subscription plan:<\/span><\/p>\n<p><b><span data-contrast=\"auto\">MRR = Number of Active Customers \u00d7 Monthly Subscription Price<\/span><\/b><\/p>\n<p><span data-contrast=\"auto\">For example:<\/span><\/p>\n<ul>\n<li><span data-contrast=\"auto\">Active customers:\u00a0<\/span><b><span data-contrast=\"auto\">200<\/span><\/b><\/li>\n<li><span data-contrast=\"auto\">Monthly subscription fee:\u00a0<\/span><b><span data-contrast=\"auto\">\u20b94,000<\/span><\/b><\/li>\n<\/ul>\n<p><b><span data-contrast=\"auto\">MRR = \u20b9800,000<\/span><\/b><\/p>\n<p><span data-contrast=\"auto\">If multiple subscription plans exist, calculate the monthly value of each plan and add them together.<\/span><\/p>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"76\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\">\n<h3><b><span data-contrast=\"auto\">MRR Calculation Example<\/span><\/b><\/h3>\n<\/li>\n<\/ul>\n<table data-tablestyle=\"MsoNormalTable\" data-tablelook=\"1696\" aria-rowcount=\"5\" aria-colcount=\"4\">\n<tbody>\n<tr aria-rowindex=\"1\">\n<td data-celllook=\"4369\"><b><span data-contrast=\"auto\">Customer Plan<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:2,&quot;335551620&quot;:2,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/td>\n<td data-celllook=\"4369\"><b><span data-contrast=\"auto\">Customers<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:2,&quot;335551620&quot;:2,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/td>\n<td data-celllook=\"4369\"><b><span data-contrast=\"auto\">Monthly Fee<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:2,&quot;335551620&quot;:2,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/td>\n<td data-celllook=\"4369\"><b><span data-contrast=\"auto\">MRR<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:2,&quot;335551620&quot;:2,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/td>\n<\/tr>\n<tr aria-rowindex=\"2\">\n<td data-celllook=\"4369\"><span data-contrast=\"auto\">Basic<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/td>\n<td data-celllook=\"4369\"><span data-contrast=\"auto\">100<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:3,&quot;335551620&quot;:3,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/td>\n<td data-celllook=\"4369\"><span data-contrast=\"auto\">\u20b92,000<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:3,&quot;335551620&quot;:3,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/td>\n<td data-celllook=\"4369\"><span data-contrast=\"auto\">\u20b9200,000<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:3,&quot;335551620&quot;:3,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/td>\n<\/tr>\n<tr aria-rowindex=\"3\">\n<td data-celllook=\"4369\"><span data-contrast=\"auto\">Professional<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/td>\n<td data-celllook=\"4369\"><span data-contrast=\"auto\">50<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:3,&quot;335551620&quot;:3,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/td>\n<td data-celllook=\"4369\"><span data-contrast=\"auto\">\u20b95,000<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:3,&quot;335551620&quot;:3,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/td>\n<td data-celllook=\"4369\"><span data-contrast=\"auto\">\u20b9250,000<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:3,&quot;335551620&quot;:3,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/td>\n<\/tr>\n<tr aria-rowindex=\"4\">\n<td data-celllook=\"4369\"><span data-contrast=\"auto\">Enterprise<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/td>\n<td data-celllook=\"4369\"><span data-contrast=\"auto\">10<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:3,&quot;335551620&quot;:3,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/td>\n<td data-celllook=\"4369\"><span data-contrast=\"auto\">\u20b920,000<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:3,&quot;335551620&quot;:3,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/td>\n<td data-celllook=\"4369\"><span data-contrast=\"auto\">\u20b9200,000<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:3,&quot;335551620&quot;:3,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/td>\n<\/tr>\n<tr aria-rowindex=\"5\">\n<td data-celllook=\"4369\"><b><span data-contrast=\"auto\">Total MRR<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/td>\n<td data-celllook=\"4369\"><b><span data-contrast=\"auto\">160<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:3,&quot;335551620&quot;:3,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/td>\n<td data-celllook=\"4369\"><span data-ccp-props=\"{}\">\u00a0<\/span><\/td>\n<td data-celllook=\"4369\"><b><span data-contrast=\"auto\">\u20b9650,000<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:3,&quot;335551620&quot;:3,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"77\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\">\n<h3><b><span data-contrast=\"auto\">How to Handle Annual Contracts<\/span><\/b><\/h3>\n<\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">Annual subscriptions should always be converted into monthly values before calculating MRR.<\/span><\/p>\n<p><b><span data-contrast=\"auto\">Formula:<\/span><\/b><\/p>\n<p><b><span data-contrast=\"auto\">Annual Contract Value \u00f7 12 = Monthly MRR<\/span><\/b><\/p>\n<p><span data-contrast=\"auto\">For example, an annual subscription worth\u00a0<\/span><b><span data-contrast=\"auto\">\u20b9120,000<\/span><\/b><span data-contrast=\"auto\">\u00a0contributes\u00a0<\/span><b><span data-contrast=\"auto\">\u20b910,000<\/span><\/b><span data-contrast=\"auto\">\u00a0to monthly recurring revenue.<\/span><\/p>\n<p><span data-contrast=\"auto\">Recording the full annual payment in one month would overstate recurring revenue and produce inaccurate reports.<\/span><\/p>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"78\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\">\n<h3><b><span data-contrast=\"auto\">How to Calculate Net New MRR<\/span><\/b><\/h3>\n<\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">Net New MRR measures how recurring revenue changes after accounting for customer growth and revenue losses.<\/span><\/p>\n<p><span data-contrast=\"auto\">For example:<\/span><\/p>\n<ul>\n<li><span data-contrast=\"auto\">New MRR: \u20b9150,000<\/span><\/li>\n<li><span data-contrast=\"auto\">Expansion MRR: \u20b940,000<\/span><\/li>\n<li><span data-contrast=\"auto\">Reactivation MRR: \u20b910,000<\/span><\/li>\n<li><span data-contrast=\"auto\">Contraction MRR: \u20b920,000<\/span><\/li>\n<li><span data-contrast=\"auto\">Churned MRR: \u20b960,000<\/span><\/li>\n<\/ul>\n<p><b><span data-contrast=\"auto\">Net New MRR = \u20b9150,000 + \u20b940,000 + \u20b910,000 \u2212 \u20b920,000 \u2212 \u20b960,000 = \u20b9120,000<\/span><\/b><\/p>\n<p><span data-contrast=\"auto\">This calculation provides a more\u00a0accurate\u00a0measure of subscription growth than\u00a0new sales\u00a0alone.<\/span><\/p>\n<h2 aria-level=\"2\"><b><span data-contrast=\"auto\">Why Monthly Recurring Revenue Is Critical for Subscription Businesses<\/span><\/b><\/h2>\n<p><span data-contrast=\"auto\">Monthly Recurring Revenue (MRR) is more than just a financial metric. It\u00a0provides\u00a0a clear view of predictable income, helping businesses measure growth, <a href=\"https:\/\/www.racknap.com\/blog\/how-best-to-retain-your-customers\/\">improve retention<\/a>, and make smarter strategic decisions.<\/span><\/p>\n<ul>\n<li><b><span data-contrast=\"auto\">Predictable Revenue and Cash Flow:<\/span><\/b><span data-contrast=\"auto\">\u00a0MRR gives businesses visibility into expected monthly income, making it easier to forecast cash flow, manage expenses, and plan for future growth.<\/span><\/li>\n<li><b><span data-contrast=\"auto\">Better Financial Planning:<\/span><\/b><span data-contrast=\"auto\">\u00a0With a clear understanding of recurring revenue, businesses can make informed decisions about hiring, product development, market expansion, and resource allocation.<\/span><\/li>\n<li><b><span data-contrast=\"auto\">Improved Customer Retention and Growth: Tracking<\/span><\/b><span data-contrast=\"auto\">\u00a0metrics such as Expansion MRR, Contraction MRR, and Churned MRR\u00a0help\u00a0businesses understand customer behavior,\u00a0identify\u00a0retention issues, and uncover revenue growth opportunities.<\/span><\/li>\n<li><b><span data-contrast=\"auto\">Stronger Investor Confidence:<\/span><\/b><span data-contrast=\"auto\">\u00a0A growing and stable MRR demonstrates predictable revenue, making the business more attractive to investors and stakeholders.<\/span><\/li>\n<li><b><span data-contrast=\"auto\">Early Detection of Revenue Risks:\u00a0<\/span><\/b><span data-contrast=\"auto\">Changes in MRR can reveal increasing churn, customer downgrades, failed payments, or renewal challenges, allowing businesses to address issues before they\u00a0impact\u00a0revenue.<\/span><\/li>\n<\/ul>\n<h2 aria-level=\"2\"><b><span data-contrast=\"auto\">MRR vs ARR:\u00a0What&#8217;s\u00a0the Difference?<\/span><\/b><\/h2>\n<p><span data-contrast=\"auto\">Both MRR and <a href=\"https:\/\/www.racknap.com\/blog\/how-crucial-is-annual-recurring-revenue-to-a-subscription-business\/\">ARR<\/a> measure recurring subscription revenue, but they serve different purposes.<\/span><\/p>\n<table data-tablestyle=\"MsoNormalTable\" data-tablelook=\"1696\" aria-rowcount=\"6\" aria-colcount=\"3\">\n<tbody>\n<tr aria-rowindex=\"1\">\n<td data-celllook=\"4369\"><b><span data-contrast=\"auto\">Metric<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:2,&quot;335551620&quot;:2,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/td>\n<td data-celllook=\"4369\"><b><span data-contrast=\"auto\">MRR<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:2,&quot;335551620&quot;:2,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/td>\n<td data-celllook=\"4369\"><b><span data-contrast=\"auto\">ARR<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:2,&quot;335551620&quot;:2,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/td>\n<\/tr>\n<tr aria-rowindex=\"2\">\n<td data-celllook=\"4369\"><span data-contrast=\"auto\">Full Form<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/td>\n<td data-celllook=\"4369\"><span data-contrast=\"auto\">Monthly Recurring Revenue<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/td>\n<td data-celllook=\"4369\"><span data-contrast=\"auto\">Annual Recurring Revenue<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/td>\n<\/tr>\n<tr aria-rowindex=\"3\">\n<td data-celllook=\"4369\"><span data-contrast=\"auto\">Time Period<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/td>\n<td data-celllook=\"4369\"><span data-contrast=\"auto\">Monthly<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/td>\n<td data-celllook=\"4369\"><span data-contrast=\"auto\">Annual<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/td>\n<\/tr>\n<tr aria-rowindex=\"4\">\n<td data-celllook=\"4369\"><span data-contrast=\"auto\">Formula<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/td>\n<td data-celllook=\"4369\"><span data-contrast=\"auto\">Total Monthly Recurring Revenue<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/td>\n<td data-celllook=\"4369\"><span data-contrast=\"auto\">MRR \u00d7 12<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/td>\n<\/tr>\n<tr aria-rowindex=\"5\">\n<td data-celllook=\"4369\"><span data-contrast=\"auto\">Best Used For<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/td>\n<td data-celllook=\"4369\"><span data-contrast=\"auto\">Monthly performance tracking<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/td>\n<td data-celllook=\"4369\"><span data-contrast=\"auto\">Annual forecasting and long-term planning<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/td>\n<\/tr>\n<tr aria-rowindex=\"6\">\n<td data-celllook=\"4369\"><span data-contrast=\"auto\">Best Suited For<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/td>\n<td data-celllook=\"4369\"><span data-contrast=\"auto\">Businesses with monthly subscriptions<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/td>\n<td data-celllook=\"4369\"><span data-contrast=\"auto\">Businesses with annual contracts<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><b><span data-contrast=\"auto\">Formula:<\/span><\/b><\/p>\n<p><b><span data-contrast=\"auto\">ARR = MRR \u00d7 12<\/span><\/b><\/p>\n<p><span data-contrast=\"auto\">While MRR provides a monthly snapshot of recurring revenue, ARR offers a broader annual view. Businesses often use both metrics together to evaluate financial performance and growth.<\/span><\/p>\n<p>If you want to know more about the <a href=\"https:\/\/www.racknap.com\/blog\/what-is-mrr-and-arr-a-detailed-guide-for-subscription-businesses\/\">ARR and MRR<\/a>, you can check our detailed guide on the same here.<\/p>\n<h2 aria-level=\"2\"><b><span data-contrast=\"auto\">Key MRR Metrics Every Subscription Business Should Track<\/span><\/b><\/h2>\n<p><span data-contrast=\"auto\">MRR becomes more valuable when combined with other subscription metrics.<\/span><\/p>\n<table data-tablestyle=\"MsoNormalTable\" data-tablelook=\"1696\" aria-rowcount=\"10\" aria-colcount=\"2\">\n<tbody>\n<tr aria-rowindex=\"1\">\n<td data-celllook=\"4369\"><b><span data-contrast=\"auto\">Metric<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:2,&quot;335551620&quot;:2,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/td>\n<td data-celllook=\"4369\"><b><span data-contrast=\"auto\">Purpose<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:2,&quot;335551620&quot;:2,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/td>\n<\/tr>\n<tr aria-rowindex=\"2\">\n<td data-celllook=\"4369\"><span data-contrast=\"auto\">MRR Growth Rate<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/td>\n<td data-celllook=\"4369\"><span data-contrast=\"auto\">Measures monthly recurring revenue growth<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/td>\n<\/tr>\n<tr aria-rowindex=\"3\">\n<td data-celllook=\"4369\"><span data-contrast=\"auto\">Customer Churn Rate<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/td>\n<td data-celllook=\"4369\"><span data-contrast=\"auto\">Shows the percentage of customers lost<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/td>\n<\/tr>\n<tr aria-rowindex=\"4\">\n<td data-celllook=\"4369\"><span data-contrast=\"auto\">Revenue Churn Rate<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/td>\n<td data-celllook=\"4369\"><span data-contrast=\"auto\">Measures recurring revenue lost due to cancellations or downgrades<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/td>\n<\/tr>\n<tr aria-rowindex=\"5\">\n<td data-celllook=\"4369\"><span data-contrast=\"auto\">Expansion MRR<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/td>\n<td data-celllook=\"4369\"><span data-contrast=\"auto\">Tracks revenue from upgrades and add-ons<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/td>\n<\/tr>\n<tr aria-rowindex=\"6\">\n<td data-celllook=\"4369\"><span data-contrast=\"auto\">Net Revenue Retention<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/td>\n<td data-celllook=\"4369\"><span data-contrast=\"auto\">Measures\u00a0retained\u00a0revenue after expansion and churn<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/td>\n<\/tr>\n<tr aria-rowindex=\"7\">\n<td data-celllook=\"4369\"><span data-contrast=\"auto\">Average Revenue Per Account (ARPA)<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/td>\n<td data-celllook=\"4369\"><span data-contrast=\"auto\">Shows average recurring revenue per customer<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/td>\n<\/tr>\n<tr aria-rowindex=\"8\">\n<td data-celllook=\"4369\"><span data-contrast=\"auto\">Customer Acquisition Cost (CAC)<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/td>\n<td data-celllook=\"4369\"><span data-contrast=\"auto\">Measures the cost of\u00a0acquiring\u00a0a new customer<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/td>\n<\/tr>\n<tr aria-rowindex=\"9\">\n<td data-celllook=\"4369\"><span data-contrast=\"auto\">Customer Lifetime Value (CLV)<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/td>\n<td data-celllook=\"4369\"><span data-contrast=\"auto\">Estimates total customer value over the relationship<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/td>\n<\/tr>\n<tr aria-rowindex=\"10\">\n<td data-celllook=\"4369\"><span data-contrast=\"auto\">Renewal Rate<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/td>\n<td data-celllook=\"4369\"><span data-contrast=\"auto\">Tracks the percentage of subscriptions renewed<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><span data-contrast=\"auto\">Reviewing these metrics together\u00a0provides\u00a0a complete view of subscription business performance and recurring revenue health.<\/span><\/p>\n<h2 aria-level=\"2\"><b><span data-contrast=\"auto\">Common Mistakes to Avoid When Calculating MRR<\/span><\/b><\/h2>\n<p><span data-contrast=\"auto\">Even small calculation errors can produce inaccurate forecasts. Businesses should avoid these common mistakes:<\/span><\/p>\n<ul>\n<li><span data-contrast=\"auto\">Including one-time charges such as setup or consulting fees<\/span><\/li>\n<li><span data-contrast=\"auto\">Counting the full value of annual contracts instead of monthly amounts<\/span><\/li>\n<li><span data-contrast=\"auto\">Including free trial users in recurring revenue<\/span><\/li>\n<li><span data-contrast=\"auto\">Ignoring customer downgrades and discounts<\/span><\/li>\n<li><span data-contrast=\"auto\">Mixing bookings with recurring revenue<\/span><\/li>\n<li><span data-contrast=\"auto\">Failing to reconcile\u00a0billing and finance data regularly<\/span><\/li>\n<\/ul>\n<h2 aria-level=\"2\"><b><span data-contrast=\"auto\">Best Practices to Increase MRR<\/span><\/b><\/h2>\n<p><span data-contrast=\"auto\">Growing MRR\u00a0requires\u00a0more than\u00a0acquiring\u00a0new customers. Businesses should also focus on increasing the value of existing accounts.<\/span><\/p>\n<h3><b><span data-contrast=\"auto\">1. Reduce Customer Churn<\/span><\/b><\/h3>\n<p><span data-contrast=\"auto\">Monitor customer usage, renewal dates, payment failures, and <a href=\"https:\/\/www.racknap.com\/blog\/top-reasons-customers-are-canceling-subscriptions-and-how-to-address-them\/\">cancellation reasons<\/a> to improve retention.<\/span><\/p>\n<h3><b><span data-contrast=\"auto\">2. Create Upselling and Cross-Selling Opportunities<\/span><\/b><\/h3>\n<p><span data-contrast=\"auto\">Offer higher-tier plans, additional users, premium features, or complementary services that deliver additional value.<\/span><\/p>\n<h3><b><span data-contrast=\"auto\">3. Improve Payment Recovery<\/span><\/b><\/h3>\n<p><span data-contrast=\"auto\">Use automated reminders and payment retries to recover failed transactions and reduce involuntary churn.<\/span><\/p>\n<h3><b><span data-contrast=\"auto\">4. Optimize Pricing Strategy<\/span><\/b><\/h3>\n<p><span data-contrast=\"auto\">Review pricing regularly to ensure it reflects customer value, market conditions, and business goals.<\/span><\/p>\n<h3><b><span data-contrast=\"auto\">5. Encourage Annual Subscriptions<\/span><\/b><\/h3>\n<p><span data-contrast=\"auto\">Annual plans can improve customer retention and cash flow. Remember to convert annual contract values into monthly amounts when calculating MRR.<\/span><\/p>\n<h3 aria-level=\"3\"><b><span data-contrast=\"auto\">6. Increase Product Adoption<\/span><\/b><\/h3>\n<p><span data-contrast=\"auto\">Customers who actively use a product are more likely to renew. Effective onboarding, customer education, and regular account reviews can improve long-term retention.<\/span><\/p>\n<h2 aria-level=\"2\"><b><span data-contrast=\"auto\">How\u00a0RackNap\u00a0Simplifies Subscription Billing and Revenue Management<\/span><\/b><\/h2>\n<p><span data-contrast=\"auto\">As subscription businesses grow, managing billing, renewals, and recurring revenue becomes more complex.\u00a0<a href=\"https:\/\/www.racknap.com\/\">RackNap<\/a>\u00a0simplifies these processes through a single platform for subscription management and billing.<\/span><\/p>\n<p><b><span data-contrast=\"auto\">With\u00a0RackNap, businesses can:<\/span><\/b><\/p>\n<ul>\n<li><b><span data-contrast=\"auto\">Automate recurring billing<\/span><\/b><span data-contrast=\"auto\">\u00a0and invoicing<\/span><\/li>\n<li><b><span data-contrast=\"auto\">Manage subscriptions<\/span><\/b><span data-contrast=\"auto\">, renewals, upgrades, and cancellations<\/span><\/li>\n<li><b><span data-contrast=\"auto\">Support multiple pricing models<\/span><\/b><span data-contrast=\"auto\">, including usage-based pricing<\/span><\/li>\n<li><b><span data-contrast=\"auto\">Track recurring revenue<\/span><\/b><span data-contrast=\"auto\">\u00a0with greater accuracy<\/span><\/li>\n<li><b><span data-contrast=\"auto\">Reduce manual effort<\/span><\/b><span data-contrast=\"auto\">\u00a0and billing errors<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">RackNap\u00a0gives businesses greater control over subscription operations and recurring revenue. Teams gain better visibility into billing performance, improve efficiency, and make more informed business decisions.<\/span><\/p>\n<h2 aria-level=\"2\"><b><span data-contrast=\"auto\">Conclusion<\/span><\/b><\/h2>\n<p><span data-contrast=\"auto\">Monthly Recurring Revenue (MRR) is one of the most important metrics for measuring the health and growth of a subscription business. Accurate MRR tracking helps businesses forecast revenue, improve customer retention,\u00a0identify\u00a0growth opportunities, and make more informed business decisions.<\/span><\/p>\n<p><span data-contrast=\"auto\">The process of managing subscriptions, renewals, billing, and recurring revenue manually can be challenging as your business grows.<\/span><\/p>\n<p>RackNap&#8217;s <a href=\"https:\/\/www.racknap.com\/billing-and-pricing-management\/\">subscription billing and revenue management<\/a> platform\u00a0helps automate these processes, giving businesses greater visibility into recurring revenue and subscription performance.<\/p>\n<p><b><span data-contrast=\"auto\">Ready to simplify subscription management and accelerate recurring revenue growth?<\/span><\/b><\/p>\n<p><span data-contrast=\"auto\">Contact RackNap team to <a href=\"https:\/\/www.racknap.com\/book-a-demo\/\">schedule a demo<\/a> and see how we can support your subscription business.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>For subscription-based businesses, growth\u00a0isn&#8217;t\u00a0just about acquiring\u00a0new customers.\u00a0It&#8217;s\u00a0about generating predictable revenue,\u00a0retaining&#8230;<\/p>\n","protected":false},"author":6,"featured_media":3522,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[108,111],"tags":[303,286,301,304,302],"coauthors":[8],"class_list":["post-3521","post","type-post","status-publish","format-standard","has-post-thumbnail","category-saas-providers","category-subscription-service-providers","tag-how-to-calculate-mrr","tag-monthly-recurring-revenue","tag-mrr-full-form","tag-mrr-vs-arr","tag-what-is-mrr"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Why MRR Is Critical for Subscription Business Success<\/title>\n<meta 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