5 Reasons Why Churn in Telecoms Is So High

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Here are the 5 most common reasons why customer churn in telecoms is so high

Many customers leave their telecom provider due to issues with network quality. They expect reliable and widespread coverage, and if this isn't met, they seek alternatives.

1. Poor Network Quality (45% Churn)

2. Complicated Billing Processes

Telecom billing can be confusing, leading customers to leave if they feel they're overpaying or can't understand their bills.

3. Inefficient Customer Service (39% Churn)

Ineffective customer service can cause customers to churn, with reasons including wasted time, multiple calls for issue resolution, rude or untrained agents, and inferior self-service options.

Customers often switch providers when offered a better deal by a competitor, making innovation a key factor in retaining customers.

4. Better Offers from Competitors

5. Low Barriers to Switching

Telecom customers can easily switch between providers due to minimal barriers, making it challenging for subpar providers to retain their customers

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