– Gather detailed customer usage records.– Securely import data into the system, categorizing service types.
Data Collection and Import:
– Apply charges based on a pre-defined rate deck.– Monitor all customer service/resource usage for billing accuracy.
Call Rating and Charge Calculation:
– Determine final charges, including recurring and non-recurring fees.– Create clear, detailed invoices.
Billing and Invoice Generation:
– Efficiently deliver invoices via email, print, or PDF.– Provide online access for customers to retrieve billing information.
Invoice Transmission and Access:
Payment Processing and Management:
- Manage diverse payment options, including cash, automated billing, credit cards, and bank transfers.- Process adjustments, refunds, or credits to maintain accurate customer balances.