In today’s digital landscape, where businesses increasingly rely on cloud services, the ability to deliver value swiftly and efficiently is critical for cloud service providers (CSPs) seeking to remain competitive. In this context, RackNap emerges as a pivotal solution, offering a comprehensive Marketplace and Subscription Management Platform to revolutionize customer experiences, streamline billing processes, and automate service delivery, particularly for Microsoft 365 and Azure offerings.
By leveraging RackNap’s capabilities, Microsoft partners can transcend the confines of traditional pricing-centric approaches, focusing instead on delivering value to their clientele.
How does RackNap empower Microsoft CSPs?
RackNap’s value proposition lies in its ability to empower Microsoft CSPs with seamless automation and robust management tools tailored for service delivery, billing, and support processes. By consolidating these functionalities into a unified marketplace and automation platform, RackNap enables CSPs to drive revenues while concurrently elevating customer satisfaction levels.
RackNap is fully integrated with Microsoft services, including but not limited to, Microsoft 365, Azure, and Dynamics 365, offering specialized features meticulously crafted to cater to the unique needs of Microsoft CSPs. These features include:
- Adherence to Microsoft NCE (New Commerce Experience) requirements, ensuring compliance and alignment with Microsoft’s evolving standards.
- Flexible Azure billing options encompassing both prepaid and post-paid models, complete with customizable credit/budget parameters tailored for customers and partners alike.
- Facilitation for the sale of Azure reserved VM instances (RI) under 1- or 3-year billing cycles, empowering CSPs to offer customers diverse billing options.
- Support for selling software subscriptions for Windows server and SQL server within the CSP program, enabling CSPs to extend their service offerings and cater to a broader range of customer needs.
Selling Azure via RackNap
Microsoft CSPs can sell Azure cloud service via the RackNap marketplace. Listing plans in the marketplace involves a structured process.
The administrators of the cloud service provider begin by configuring plans within the admin panel, creating offer categories, assigning vendors, and defining offer groups and names.
Once details are configured and plans established, linking them with the appropriate cloud templates gets the plans ready for sale on the marketplace.
Customers, upon selecting desired plans, proceed through configuration options for hardware, software components, network requirements, and host names before finalizing their orders.
Administrators oversee placed orders, reviewing and approving them from the admin panel.
After approval, the invoice is generated.
Selling Microsoft 365 services via RackNap
As shown in the image below, the process of selling Microsoft 365 services through RackNap is meticulously designed to enhance efficiency and streamline the customer journey.
To explain this process above, let’s delve deeper into the steps involved:
CSPs begin by listing their Microsoft 365 plans on the RackNap marketplace. These plans are meticulously curated to cater to a diverse range of customer needs and preferences, offering flexibility and choice.
Customers browsing the marketplace can make their selection based on their specific business requirements.
Once customers have selected their desired Microsoft 365 plan, they proceed to the checkout process. Here, they finalize their purchase by providing payment details and confirming their order.
When an order is placed, RackNap automatically springs into action, generating the necessary order, invoice, and subscription details in real time. This automation eliminates the need for manual intervention, saving time and reducing the risk of errors.
Admin panel and customer panel for subscription management
RackNap offers comprehensive panels for both administrators and customers, empowering them with the tools they need to manage subscriptions efficiently.
Customers can access their purchased subscriptions via the customer panel.
They can select any order placed to review service details, billing cycles, and make necessary modifications such as renewals or plan upgrades/downgrades.
Administrators, on the other hand, leverage the admin panel to gain insights into customer subscriptions.
By clicking on the customer’s orders, the admin can track those orders, view detailed subscription information, and efficiently manage resources.
From upgrading/downgrading subscriptions to suspending or terminating them, administrators have the flexibility and control they need to effectively manage customer accounts.
Additionally, RackNap’s email logs provide valuable visibility into communications sent to customers, facilitating transparent and effective customer support efforts.
Conclusion: With the integration of RackNap with Microsoft 365 and Azure services, Microsoft CSPs can transcend conventional limitations, harnessing automation to streamline service delivery, billing processes, and customer interactions, thereby fostering enhanced operational efficiency and customer satisfaction.
RackNap has been adopted by major Microsoft CSPs and Indirect Providers across 15+ countries, in collaboration with large distributors. This indicates its efficacy as a transformative solution for streamlining service delivery and enhancing customer experiences on a global scale.
For more information or a personalized demo, drop a mail to [email protected].
Read next: Revolutionize your AWS cloud service delivery: A guide to complete automation with RackNap.
