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Web Hosting Providers

A game changer automation solution for the hosting industry

Web hosting companies have hit a critical step in their evolution - an age of vastly improved services available at multiple tiers of service. Even the lowest tiers are lining up to offer new features and promises . –The Huffington Post

Web hosting automation software
With the emergence of cloud, web hosts need to take up a smarter approach for automating their daily resource consuming processes like sales, billing, support and inventory management.
RackNap provides end to end automation of all facets of a hosting business – service orchestration and delivery; inventory and infrastructure; sales, billing and CRM; marketing; order process and product portfolio; device and resource monitoring; and in-house communications- from a single pane of glass. It provides complete management of domains, including registration, transfer, renewal and bulk domain management; complete hosting services automation, including account provisioning, package/plan upgrade etc..
It also provides intelligent real-time business reports that provide granular visibility into all of the aforementioned areas; enabling service providers to understand and improve – service and process efficiency; product-wise current and expected revenue flow; employee productivity; resource utilization metrics; and client satisfaction.
Web Hosting Billing Software
Racknap features for Web Hosting Industry
  • Support for recurring billing and multiple billing models.
  • Automated invoice generation as per billing cycle- monthly, quarterly, yearly and so on.
  • Billing management & automation of hosting industry's products & services, including domains, VPS, dedicated servers, specialized hosting and more.
  • Ability of managing credit systems and automated invoice creation.
  • Ability of applying late fee rules.
  • Automated ticket assignment and escalations as per set parameters, like date, time etc.
  • Intelligent tracking of customer communication across all channels of communication.
  • Smart workflow management by quick email and call routing to CSR.
  • Complete visibility into client information with client information dashboard.
  • Better management of SLA with smart ticket client rating mechanism.
  • Ability to create pre-designed templates for announcements, maintenance notifications for quick information to customers.
  • Smart revenue forecasting for better strategizing.
  • Comprehensive partner relationship management, including channel partnerships.
  • Lead assignment as per set parameters.
  • Real time visibility into order status, lead and potential status.
  • Automation of complete renewal data, including periodic reminders and notifications.
  • Assign roles, set targets and incentives for the sales team.
  • Automated retroactive commission calculation.
  • Complete automation of marketing processes- configuring brand settings, adding promotions and discounts, setting notifications, testimonials and more.
  • Ability of third party integration for email marketing.
  • Proper categorization of hardware and software along with their vendor information, serial number and all other details.
  • Real time data acquisition from datacenter infrastructure & environment.
  • IPv4 & IPv6 support.
  • Integration for remote reboot.
  • Proactive analysis for future infrastructure needs.

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