Quality support is minimum support. RackNap streamlines your company's complete customer support management, saving you time and resources to intelligently identify and permanently resolve issues that consume most of your support team's bandwidth at root level.
RackNap's real-time monitoring of customer support management converts all support information into graphical data for you to analyze.
- Identify products and services for which maximum support tickets are raised, assess where the loopholes are, and accordingly improve your customer support management flow.
- Identify the clients who generate maximum support tickets and take proactive action accordingly.
- Identify most frequent "Support Issue types" faced in particular time period.
- Identify top rated Customer Service Representative per customer satisfaction level and feedback.
- Identify type of Support issues that took maximum time to resolve.
- Graphical representation of ticket segregation in the ticket management system among various departments – Support, Sales, Billing etc.
- With Support Escalation Management, identify SLA breaches and type of support issues that caused maximum escalations.