Intelligence and Analytics
RackNap analyses your complete organizational data and presents it to you in simplified graphical formats at the click of a button. Do preemptive risk analysis and make smart and timely decisions with key performance indicators at your disposal.
As a head of an organization or a department, you are always short of time, and need quick information to know where things are going without having to ask for reports or update from multiple sources. RackNap's smart Business Intelligence module extracts data from multiple sources and processes it to give you all the information you need in simplified graphical dashboards for valuable business insight.
Get complete insight into financial data of an organization for better channelizing funds, forecasting and budgeting. View revenue forecast for your organization in a single graph.
- Visibility into gross revenue that can be obtained by the organization on a daily, weekly and monthly basis.
- Real time graphical representation of all invoices - fresh paid, fresh unpaid and renewal unpaid, renewal paid, on a daily, weekly and monthly basis.
- Graphical representation of all orders- pending, in-process, fraud, complete and cancelled on daily, weekly and monthly basis.
- Graphical representation of billing cycles of all orders, customizable as per set parameters - product wise, geography wise and more.
- Complete visibility into renewal orders and invoices – amount wise and count wise on a daily, weekly and monthly basis.
Get in-depth visibility into inventory and IT related functions for managing IT availability and expenditures.
- Complete visibility into total hardware and software, used and unused assets for easy maintenance and proactive management of inventory.
- Visibility into key metrics of servers; up-to-date resources availability and usage, including CPU load, disk space, memory, bandwidth and more.
- One click visibility into complete data obtained by monitoring of severs- uptime or downtime; networks and resources.
- Actual time visibility into client resource consumption metrics, like permissible bandwidth and used bandwidth.
- Inventory forecasting based on current availability and upcoming demand based on sales leads for better capacity management decisions.
Single pane availability of requisite information about sales and marketing team to track, analyze and optimize their performance in an actionable way. Get complete insight into productivity, targets, costs and performance.
- Real time visibility into leads – generated leads, converted leads, lost leads, lost leads details per set parameters, on daily, weekly & monthly basis.
- Real time visibility into potentials – generated potentials, closed potentials, lost potentials per set parameters, on daily, weekly & monthly basis.
- Increase conversion rates by tracking top leads and potentials.
- Manage upselling opportunities with visibility into complete sales- product wise, bundled plans and more.
- Visibility into sales generated via partners with complete information about new sign-ups, revenue obtained, commission given, traffic and more.
With access to real-time support metrics, take smart decisions by measuring and analyzing your support services on a continuous basis. Maintain SLA and keep customers satisfied.
- Quick real time visibility into all tickets- department wise and status they are in for improving TAT.
- Get to know top recurring issues to understand areas that need to be worked upon.
- Know support personnel rated highest and lowest by clients and admins on a regular basis along with live chat rating to improve quality of support.
- Improve SLA with quick visibility into pending tickets that had been assigned to admins.
- Quick information about clients raising maximum tickets and those who raise tickets on a regular basis to provide personalized support.