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Know your cloud business inside out, Control it like a Pro


RackNap empowers Microsoft CSPs to control each and every aspect of their cloud business with detailed functionalities.

  • Check real-time fresh and renewal sales
  • Defines threshold alerts based on consumption
  • Check real-time resource usage by customers
  • Get detailed report for Azure usage/consumption
  • Allow customers to upgrade from Client panel
  • Enable customers to renew services from Client panel

What is Microsoft CSP Program?


Microsoft CSP (Cloud Solution Providers) program is a great opportunity for Microsoft partners to resell Microsoft cloud solutions such as MS Office 365, Microsoft Azure, Dynamics 365, Exchange and others. It allows CSPs to price these services their own way and also manage the direct relationship with the end-customer.
Resell Microsoft cloud solutions by bundling

Create highly useful bundled offers by mixing your services with Microsoft cloud solutions and sell value-added products to make more revenue from your customers

Directly bill customers for Microsoft services

In Microsoft CSP program, the CSP can price the Microsoft services by setting own prices and also directly bill customers for Microsoft services on pay-per-use or recurring cycles.

Provide support and manage direct customer relationship

A Microsoft CSP can manage the direct relationship with end-customers by providing customer support, or can route the support via a direct CSP.

Automate the Complete Management of Microsoft CSP Program with RackNap's CSP ready Features


RackNap enables Microsoft CSPs to go-to-market faster with complete ready to sell range of Microsoft products; automates the complete management of the Microsoft CSP program and helps them maximize the revenue and profits with cross-selling and up-selling opportunities.
Order placement from website & Auto-provisioning
Real-time reports – Sales, Billing, Support
Cross-selling & up-selling options
Partner channel management
Bundling Microsoft and own services
Sales operations automation
Pay-per-Use Billing with invoice auto-generation
Management of Marketing campaigns
Subscription based Azure billing (Defined Credit Limit)
Managing Microsoft licenses and SKUs
Customer Self-service features - renewals /upgrades
Integrated CRM - Ticket, Chat and Phone Support
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Business model selling cloud services
Discounts /rebates from Microsoft
Joint Marketing Campaigns
Big range of Microsoft Services to resell

Pre-configured to sell All Microsoft products

RackNap supports all of Microsoft SKUs including Office 365, Azure and all the Microsoft CSP products. It makes CSPs ready to sell from the word go and saves significant amount of time in setting up the long catalog of Microsoft Cloud services in the system.

CSP specific Flexible Billing and Single-click pricing updates

RackNap provides a dynamic CSP marketplace and allows single-click product pricing updates from the admin panel. With flexible billing approach, it supports CSP specific billing rules like Price protection and Free 1st billing period and also flexible Azure subscription (on defined credit limit).

Great Customer Experience with Azure and Office 365

RackNap enables CSPs for providing a great customer experience with after-sales support. It simplifies management of large number of Office 365 licenses for the CSP, offers Azure on credit control subscription (defined limit) and also allows end-customers to manage their services – Upgrade/Renew licenses or Pause/Terminate/Restart services on their own.

How does RackNap help Microsoft CSPs automate and manage the technical complexity in selling Microsoft cloud solutions?


RackNap comes fully integrated with Microsoft CSP products and completely automates provisioning, billing, customer lifecycle management and other cloud business functions in the Microsoft CSP program.

Unifies Marketing Campaigns. Automates Sales.

  • Track marketing campaigns, assess performance & evaluate ROI.
  • Complete visibility into cloud sales cycle.
  • Send automated upsell and cross sell mails for Microsoft services.
  • Set targets & incentives for sales team.
  • Continuously track targets and monitor team performance.

Manages recurring billing subscription and licenses.

  • Create any billing plan – pay-per-use, recurring, contract-based, one-time, etc.
  • Have separate pricing structure for different billing cycles with tiered pricing.
  • Create bundled offers and give discounts on purchase of specific combination of products.
  • See billing history of each client in admin panel.

Automates Delivery & Provisioning of Microsoft Services.

  • Delivery and provisioning of MS services is automated with Microsoft CSP API integration.
  • Auto-update details like pricing, plan configurations, etc. on CSP marketplace in one click.
  • Use multiple payment gateways, either pre-integrated or custom-integrated for billing.

Provides a Solid Customer Self-service Portal.

  • Manage smooth relationship with customers for billing and after-sales support.
  • Show complete details about services, billing and support in the panel.
  • Allow customers to manage their services – Upgrade/Renew or Pause/Terminate/Restart cloud services.
  • Customer can also add funds to his credit account.
  • Up-sell and cross-sell Microsoft or other services using the customer panel.

Integrates & Simplifies Support and After-sales operations.

  • RackNap auto-resolves basic issues with knowledgebase.
  • Tickets can be raised when issue is not resolved with self-service module.
  • Auto-assigns ticket to appropriate CSR depending on various parameters.
  • On resolution, collects feedback and updates KB with solution.
  • Marketplace is integrated with 'LiveChat' for 24 hour chat support.

Supports 1-Tier and 2-Tier Channel Partner Management.

  • Create 1-Tier and multi-tier (2-Tier) partner networks.
  • Define discount/commission slab for partner for each product.
  • Partner gets admin panel for provisioning Microsoft services (Azure, Office 365) with automation & customer panel for his end customer.
  • Provide white-labelled support for Microsoft cloud services to Partner's end-customers.

What is RackNap? – A Short Video


RackNap empowers Cloud Service Providers and MSPs by providing a complete ordering, provisioning, billing service delivery automation platform to manage and deliver all traditional web services and new age cloud services with end-to-end management of customer and service lifecycle.

RackNap and Microsoft work closely to help you deliver cloud services with smart automation!
RackNap and Microsoft's Relationship
Step ahead and implement complete automation for Microsoft CSP program